Rogue Cricket Shipping Policy

Thank you for shopping with Rogue Cricket! We are committed to providing a seamless shopping experience, including reliable and timely shipping for all your orders. Below is our shipping policy so you know exactly what to expect when placing an order with us.

1. Shipping Method

We exclusively use Australia Post as our trusted courier for all deliveries. Australia Post is a reliable Australian-owned courier service that ensures your products are delivered securely and on time. Their commitment to excellent service aligns with our values of providing quality products and outstanding customer experiences.

2. Shipping Rates

  • Free Shipping: Free shipping is offered on all orders within Australia.

3. Processing Time

Orders are typically processed and dispatched within 1–3 business days from the time your order is placed. Orders placed on weekends or public holidays will be processed the next business day.

You will receive an email notification with tracking information once your order has been shipped.

4. Delivery Time

  • Standard Delivery: Delivery times follow Australia Post’s standard timelines. Orders to metropolitan areas typically arrive within 2–7 business days, and up to 10 business days for regional areas.

  • Delivery times may vary depending on your location or unforeseen circumstances.

5. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can track your order directly via Australia Post’s tracking system for real-time updates on your delivery status.

6. Delivery Issues

While we aim to ensure smooth and timely deliveries, issues may occasionally arise.

  • If your package is delayed or lost in transit, contact Australia Post customer service for assistance.

  • If further support is needed, reach out to Rogue Cricket Customer Service at info@roguecricket.com.au or [Insert Phone Number].

7. Shipping Restrictions

  • We currently ship within Australia only.

  • We do not ship to PO Boxes or Locked Bags. Please provide a physical address when placing your order.

8. Change of Address

Once your order has been processed and shipped, we cannot change the shipping address. Please double-check your shipping details before completing your purchase.