Rogue Cricket Return & Refund Policy

At Rogue Cricket, we are committed to providing high-quality products and ensuring your satisfaction. If for any reason you are not satisfied with your purchase, please review our Return & Refund Policy below:

1. 30-Day Money-Back Guarantee

You can return any unused product within 30 days of purchase for a full refund.

  • The product must be unused, in its original condition, and in its original packaging.

  • Return postage is the responsibility of the customer.

  • Once we receive the returned item, your refund will be processed within 7–10 business days to the original payment method.

2. Returns for Defective or Damaged Items

We also accept returns for items that are defective or damaged upon arrival. To initiate a return, please contact us immediately.

  • To help us process your request, please provide photos of the damaged item and packaging.

  • For defective or damaged items, Rogue Cricket covers return postage.

3. Non-Returnable Items

Certain products are not eligible for return, including:

  • Custom-made or personalized items

  • Items that have been used or opened, unless defective

4. Exchange Option

If you prefer an exchange instead of a refund, please let us know when contacting us for a return. We will do our best to accommodate your request depending on product availability.

5. Shipping Fees

  • Customer Responsibility: For standard returns under the 30-day money-back guarantee, return postage is the customer’s responsibility.

  • Recommendation: We recommend using a trackable shipping service to ensure safe delivery of your return.

6. How to Contact Us

To request a return, refund, or exchange, contact our customer support team at:
Email: info@roguecricket.com.au

By making a purchase, you agree to the terms outlined in this Return & Refund Policy.